Definition

In the current business environment, all organizations in the world are depending on Information Technology to enable the business and to support the achievement of the goals of the organization. Information Technology services are being more complicated day by day. This requires a very well structured Service Management framework that should link between business requirements and the technology that will take place in the organization and enable its processes.

Mitecs group® ‎ uses the ITIL framework to prepare the IT services to be managed as per the good practices known in the IT services industry. Mitecs group® ‎ team implement ITIL framework as a part of the comprehensive Enterprise Process Architecture in the organization too to enables a process based culture.

ITSM Consultancy Framework

  • Service Strategy
  • Service Design
  • Service Operation
  • Service Transition
  • Continual Service Improvement

ITSM Services

ITIL implementation includes:

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

Mitecs group® ‎ provides the following tasks during the ITIL implementation project:

  • IT service assessment.
  • IT requirement analysis.
  • IT processes evaluation.
  • IT process design and documentation
  • IT Service management tool installation and customization monitoring.
  • ITIL training

Mitecs group® ‎ team will prepare the organization to be evaluated to have the ISO-20000 certification which is based on IT service management best practices.

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