هذه ورشة عمل إدارية، حيث أن التعامل مع تقنية المعلومات ليس مجرد شراء البرامج والأجهزة والسيرفرات وتثبيتها وتشغيلها.. الأمر بحاجة إلى الكثير من الإدارة والتنظيم.. تركز هذه الدورة على تقديم المهارات والأطر العملية الإدارية لتمكينكم من إدارة المنظومات التقنية في المنظمة التي تعمل بها أو التي تديرها

ستحتوي هذه الورشة على معلومات عن إطار العمل ITIL، إجراءات أعمال، أطر عمل، قصص نجاح وقصص فشل أيضا، خبرات وغيرها

تؤهل هذه الورشة المنتسبين لحضور امتحان ITIL Foundation والحصول على شهادته المعتمدة عالميا في حال اجتياز الامتحان

This COBIT®5 Foundation training course enables delegates to gain knowledge and understanding of the COBIT5 guidance, understand the enterprise governance and management of enterprise IT, and create awareness with their business executives and senior IT management. It provides the student with a foundation understanding of the essential aspects of COBIT5 and to prepare them for the COBIT5 Foundation Certificate examination.

Who Should Attend

This course is for business managers, chief executives, IT/IS auditors, internal auditors, information security and IT practitioners; consultants, IT/IS managers requiring an insight into the enterprise governance of IT and eventual certification as a COBIT5 Implementer or assessor. There is no specific pre-requisite for this course

Course objectives

• Key elements of Governance of Enterprise IT (based on ISO 38500)
• Five main principles of COBIT®5
• Seven enablers (Principle, processes, organization, culture, information, service, people)
• Introduction to the seven steps for implementation
• Introduction to process capability assessment (based on ISO 15504)
• Prepares delegates for the COBIT®5 Foundation examination (APMG)

Course Structure

Classroom: Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on ISACA guidelines as documented in the COBIT®5 Framework for Business (available for purchase or PDF download separately)

Professional Qualification

The COBIT5 Foundation Certificate, which is a pre-requisite for both the COBIT5 Implementation certificate and the COBIT5 Assessor certificate. The format for the exam paper is 50 multiple-choice questions. It is a supervised, closed-book exam – the duration of which is normally a maximum of 40 minutes if taken in the delegate’s native language

This ITIL® Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Course Examination. The course is based on the ITIL best practice service lifecycle approach.

Who should attend!

This ITIL course is for IT managers and practitioners involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice. There is no specific pre-requisite for this course.

Course Objectives

• Enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted in their own organization
• Provides an overview of the main concepts such as service, value, functions, processes and how they interact
• Prepares delegates for the ITIL Foundation examination (2011 edition).

Course Structure

Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL Service Lifecycle books (available for purchase separately).

Professional qualification

The Foundation Certificate in IT Service Management, which is a pre-requisite for all other ITIL-based courses. The format for the exam paper is 40 multiple-choice questions. It is a supervised, closed-book exam – the duration of which is a maximum of 60 minutes. Successful candidates will be awarded 2 credits towards the ITIL Expert qualification.